Inbox Notifications

Get notified when new items arrive in your Activity Inbox or when snoozed items return, via email, Slack, or Campfire.

Why Set Up Inbox Notifications?

Without notifications, your team has to check the Activity Inbox manually to see if anything new has come in. That means prospects might be waiting longer than necessary for a response, and snoozed items can sit unnoticed after they return.

Inbox notifications solve this by pushing alerts to the tools your team already uses — email, Slack, or Campfire — so you can respond faster without constantly refreshing the admin dashboard.

How It Works

You can enable one or more notification channels at the same time:

  • Email — sends a message to one or more email addresses
  • Slack — posts to a Slack channel via an incoming webhook
  • Campfire — posts to a Campfire chat room via a chatbot webhook

Notifications are triggered when:

  • A new item appears in the inbox (conversation, introduction, or application)
  • A snoozed item automatically returns after its snooze period expires

Configuring Notifications

Navigate to Settings > Inbox in your Community Admin dashboard. Each notification channel has its own card below the delay setting.

Email

  1. In the Email Notifications card, enter one or more email addresses separated by commas (e.g., admin@example.com, team@example.com).
  2. Click Save Settings.

Each address will receive an email with a description of the inbox item and a link to view it.

Slack

  1. Create an incoming webhook in your Slack workspace (see Setting up a Slack webhook below).
  2. Copy the webhook URL.
  3. In the Slack Notifications card, paste the URL into the Slack Webhook URL field.
  4. Click Save Settings.

Stoked will post a message with a View Inbox button to the channel you selected when creating the webhook.

Campfire

  1. Create a chatbot in your Basecamp Campfire room (see Setting up a Campfire webhook below).
  2. Copy the webhook URL.
  3. In the Campfire Notifications card, paste the URL into the Campfire Webhook URL field.
  4. Click Save Settings.

Stoked will post a message with a link to your inbox in the Campfire room.

Setting Up a Slack Webhook

Slack uses incoming webhooks to receive messages from external services. Here is a quick overview — for full details, see the official Slack guide.

  1. Go to https://api.slack.com/apps and click Create New App.
  2. Choose From scratch, give it a name (e.g., “Stoked Notifications”), and select your workspace.
  3. In the app settings sidebar, click Incoming Webhooks and toggle it on.
  4. Click Add New Webhook to Workspace.
  5. Select the channel where you want notifications to appear and click Allow.
  6. Copy the generated webhook URL — it will look like https://hooks.slack.com/services/....

Paste that URL into the Slack Webhook URL field in your Stoked inbox settings.

Setting Up a Campfire Webhook

Campfire (part of Basecamp) supports chatbot integrations that can receive messages from external services. Here is a quick overview — for full details, see the official Basecamp guide.

  1. Open your Basecamp project and go to the Campfire chat room where you want notifications.
  2. Click the … menu at the top right and choose Configure chatbots.
  3. Click Add a new chatbot.
  4. Give the chatbot a name (e.g., “Stoked Notifications”) and optionally upload an avatar.
  5. Copy the generated webhook URL — it will look like https://3.basecamp.com/.../integrations/.../buckets/.../chats/.../lines.

Paste that URL into the Campfire Webhook URL field in your Stoked inbox settings.

Disabling Notifications

To stop notifications for a specific channel, clear its field and click Save Settings. You can disable one channel without affecting the others.

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