Closing Conversations

Close conversations when they’re complete to keep your inbox organized. Closed conversations can be reopened if needed.

How to Close a Conversation

1. Open the conversation
2. Click Close Conversation
3. Optionally add tags and a reason
4. Confirm

What Happens When Closed

• The conversation moves out of active view
• Both parties can still access the message history
• The conversation appears in your closed conversations list

Reopening Conversations

Conversations automatically reopen when:

• A new SMS message is received from either party

You can also manually reopen a conversation:

1. Find the conversation in your closed list
2. Click Reopen

Adding Tags When Closing

When closing, you can add tags to categorize the conversation:

• Track outcomes (e.g., “Converted”, “Not Interested”)
• Record the reason for closing
• Organize for reporting