Using the Activity Inbox

The Activity Inbox is your central hub for managing community activity. It shows items that need your attention across conversations, introductions, and applications.

What Appears in the Inbox

New conversations - When a prospect starts chatting with an advocate
New messages - Activity in existing conversations
Pending introductions - Introductions waiting for follow-up
Advocate applications - New applications to review
Unknown SMS - Messages that couldn’t be routed

Managing Items

Statuses

Active - Items needing attention
Snoozed - Temporarily hidden (will reappear later)
Archived - Completed items

Actions

Mark as read/unread - Track what you’ve reviewed
Snooze - Hide temporarily and review later
Archive - Move to completed

Auto-Resurface

Archived items automatically move back to active when there’s new activity, so you never miss important updates.

Multiple Admins

Each admin has their own read/unread status. Your inbox view is personalized to show what you haven’t reviewed yet.