Sending Manual Reminders

Send reminder messages to advocates or prospects who haven’t responded to conversations or introductions.

When to Send Reminders

• An advocate hasn’t responded to a prospect
• A prospect hasn’t followed up on an introduction
• You want to re-engage inactive conversations

How to Send a Reminder

1. Open the conversation or introduction
2. Click Send Reminder
3. The reminder is sent via SMS

Default Reminder Message

The reminder includes:

• A prompt to respond
• The other person’s name
• A link to the conversation

Example:

Reminder - Sarah is still waiting for your response! Reply here or click to view the conversation.

Customizing Reminders

The reminder text can be customized in Settings > Message Templates. Use merge variables like:

• ``
• ``
• ``