Configuring Community Settings

The Settings area in your admin portal lets you configure how your community works.

Community Details

The Community Settings page displays your community’s core details:

Community Name — the internal name of your community. Click Change Community Name to update it.
Brand Name — the customer-facing name used across your community site. Click Change Brand Name to update it.
Phone Number — the phone number assigned to your community for SMS messaging. This is managed by Stoked and cannot be changed from the admin portal.
Status — indicates whether your community is Live (active and available to the public) or Test (a sandbox environment for testing). This is managed by Stoked and cannot be changed from the admin portal.

Default pin color
Default avatar
Default message prompt — the placeholder text that prospects see in the message input box when starting a conversation with an advocate. Individual advocates can override this on their profile.
Reminder intervals