Managing Advocate Status

Control whether an advocate is active, inactive, or pending using the status actions on the advocate detail page.

Advocate Statuses

Status	Description
Pending	Newly created advocates start here. They are not yet active in the community.
Active	The advocate is live — visible on the map and available for conversations.
Inactive	The advocate has been deactivated. They are hidden from the map and cannot receive new conversations.

Activating an Advocate

Use this to move a pending or inactive advocate to active status.

1. Go to Advocates and select the advocate
2. Click the More actions menu (the ellipsis button in the Actions card)
3. Click Activate
4. On the confirmation page, click Activate Advocate

When activated, the advocate becomes visible on the community map and can receive conversations.

If the advocate was previously deactivated, activation clears the deactivation reason.

Deactivating an Advocate

Use this to remove an active or pending advocate from the community map and prevent new conversations.

1. Go to Advocates and select the advocate
2. Click the More actions menu (the ellipsis button in the Actions card)
3. Click Deactivate
4. Select a Reason for deactivation:
   • Inactivity — the advocate is no longer actively participating
   • Suspended — the advocate has been suspended by an admin
   • Advocate Choice — the advocate requested to be deactivated
   • Other — any other reason
5. Click Deactivate Advocate

When deactivated, the advocate is hidden from the community map and cannot receive new conversations.

What Changes with Status

	Pending	Active	Inactive
Visible on map	No	Yes	No
Can receive conversations	No	Yes	No
Appears in advocate list	Yes	Yes	Yes