Default Message Prompt
Set a default placeholder message that appears in the message field when prospects compose a message to an advocate on your community site.
Setting the Community Default
- Go to Settings > Branding > Map
- Enter your prompt text in the Default Message Prompt textarea
- Click Update Message Prompt
This prompt appears as placeholder text in the message field on every advocate’s profile page, guiding prospects on what to write.
Advocate-Level Overrides
Individual advocates can override the community default with their own custom prompt:
- Go to the advocate’s profile in the admin portal
- Open the Advanced Options section
- Enter a Custom Message Prompt
- Save
When an advocate has a custom prompt, it takes precedence over the community default for that advocate’s profile only.
If no community default or advocate override is set, the platform uses a built-in fallback prompt.
Override Hierarchy
The message prompt is resolved in this order (highest priority first):
- Advocate custom prompt — set per advocate in their profile
- Community default — set in Settings > Branding > Map
- Platform fallback — built-in default