Choose which messaging channels your community uses

Feature

Week of June 1, 2026

You can now control which channels your community uses to reach prospects and advocates from Settings → Messaging Channels.

SMS — always on right now; it’s the live channel for reminders and conversations and can’t be turned off yet.
Email — the one you control; off by default. Turn it on to let prospects sign in and receive messages by email. Leave it off until you’re ready.
WhatsApp — listed but not yet available (coming soon).
Web — always on; prospects can always reply from your community site, so it can’t be turned off.

Why this matters: email sign-in on your community site had quietly started letting people create prospect accounts with only an email address and no phone number — and since email messaging isn’t fully supported yet, those prospects couldn’t receive reminders. Prospect email sign-in is now gated behind this setting: until you enable the Email channel, prospects sign in with their phone number as before. (Advocate sign-in on the advocate site is unchanged — advocates still log in with email.)

No admin action required — every community keeps SMS enabled. Enable Email only when you want it.