I'm not receiving texts from the community anymore. What happened?

At some point you texted STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to the community's phone number. That tells your carrier to pause text messages from us. Only you can resume — the community can't override it.

How do I resume getting texts?

Text START, YES, or UNSTOP back to the same number you texted STOP to. Texts will start flowing again immediately.

Does opting out delete my conversations?

No. Opting out only pauses SMS. Your conversations on the advocate site are still there, and any messages a prospect has sent in the meantime are saved — you can see them whenever you sign in.

Can prospects still reach me at all?

Yes — through the advocate site. Their messages are saved there, and you can reply on the site. SMS is the channel that's paused, not the conversation.

Why am I not getting texts anymore?

If your community has gone quiet on your phone, the most common cause is that you replied STOP (or one of the related keywords) to a text at some point — maybe weeks or months ago. That tells your phone carrier to block all future SMS from that community’s number, and we can’t override it.

The good news: only SMS is paused. Your conversations on the advocate site still work, and you can resume texts in one reply.

How to resume texts

Find the last text you got from the community (it’ll be from a 10-digit phone number, not a short code). Reply to that number with one of:

START
YES
UNSTOP

Any of those three will re-enable SMS. You should start getting messages again within a minute.

What’s still working while you’re paused

The advocate site. Sign in and you’ll see every conversation.
Messages a prospect sent while you were paused. Nothing was deleted. They’re all saved on the site.
Replying via the site. You can keep the conversation going through the advocate site even with SMS paused.
Email (where the community has it configured). Email is its own channel and isn’t affected by an SMS STOP.

Which words paused things in the first place?

These are the keywords your carrier treats as SMS opt-outs. Sending any of them — even by accident — pauses texts:

STOP
STOPALL
UNSUBSCRIBE
CANCEL
END
QUIT

The match is whole-message and case-insensitive, so “stop” and “STOP.” both count, but “please stop messaging me” does not.

What happens after you resume

Texts start flowing again right away. No waiting period.
Your conversations are intact. Nothing was deleted while you were paused. Any messages a prospect sent during that time are still on the advocate site.
You can pause again anytime. Reply STOP and the same thing happens.

Still stuck?

If you tried START and texts still aren’t coming through, your carrier may have a longer cooldown, or the community’s number may have changed. Reach out to your community and they can confirm you’re flagged as opted back in on their end.