Messaging Activity Log

See every text your community has sent and received — and whether it actually reached the recipient — under Settings → Diagnostics → Messages.

What it shows

When an advocate or prospect says “I never got your text,” the Messaging Activity Log lets you check for yourself instead of opening a support ticket. Every message the platform sends or receives writes a row here, with the carrier-confirmed delivery status.

Searchable, filterable list — filter by channel, direction (outbound or inbound), delivery status, trigger type, recipient (name or phone), and date range.
Per-message detail — the full status timeline (queued → sent → delivered, or failed with the carrier’s reason).
Real carrier status — statuses come from the carrier’s own delivery callbacks, so a message that ends up undelivered hours later updates on its own.

Finding a specific message

You can reach the log from several places:

Settings → Diagnostics → Messages — the full, filterable list.
From a conversation or introduction — open the Delivery log section on the detail page to see every send attempt against that record.
From a person — the Messages tab on any advocate or prospect shows everything sent to or received from them, with a one-click jump into the filtered Diagnostics view.

Delivery-failed alerts

When a message actually fails — a bad number, an opted-out recipient, or a carrier rejection — you don’t have to go looking:

The inbox card flips to a red Delivery failed pill.
The conversation or introduction detail page shows a yellow alert with the carrier’s reason.

The log starts collecting automatically — no setup required. For related settings, see Messaging Channels and Phone & SMS.