Quick replies now match even without the slash

Improvement

Week of July 6, 2026

Advocates don’t always remember the exact /slash syntax when they’re replying by text. Quick replies are now much more forgiving about how the advocate types them.

The slash is optional — texting waiver works the same as /waiver.
Case and punctuation don’t matter — Waiver, waiver, and Waiver! all resolve to the same quick reply.
Multi-word names work from plain text — a quick reply named “needs help” (/needs-help) now also triggers when the advocate texts needs help.
Only an exact match expands — a message with extra words (e.g. “please sign the waiver”) is sent as-is, never expanded.

This only applies to messages advocates send; prospect messages are never expanded. Quick reply commands are now standardized to lowercase words separated by dashes.

No admin action required. Existing quick reply commands were updated automatically.