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API Adds Sentiment and Moderation

Week of September 19, 2026

Two things the admin portal already shows are now in the Conversations API.

Sentiment. A conversation’s summary now includes prospect_sentiment and advocate_sentiment, each a score from -1.0 to 1.0, plus prospect_sentiment_level and advocate_sentiment_level (positive, neutral, or negative) using the same bands as the inbox.

Moderation. Every message includes a moderation object with flagged and the moderation categories that were found, so you can see why a message was held.

Both are covered by the existing conversations permission. No changes are needed to existing API keys.

Related: Conversations API