Self-serve GDPR tools: look up, export, and erase a person's data

Feature

Week of June 20, 2026

You can now handle data-subject requests yourself, end to end, from Operations → Privacy & Data Requests.

Look up a person by email or phone and see everything stored about them in your community — profile, conversations, messaging history, and Shopify orders.
Export that footprint as a single JSON file to send to the person, fulfilling an access request.
Mark handled to close an access request once you’ve shared the data, or Erase their stored personal data (with a confirmation step). Erasing always marks the request handled too; non-personal history (reward amounts, financial records) is kept.

From your Inbox, each “Customer data request” card has Download data and Review & handle — the latter opens Privacy tools with the person prefilled, where you mark it handled or erase.

No admin action required — the tools are there when you need them.