No more stuck conversations after out-of-band verification

Fix

Week of June 8, 2026

Occasionally a prospect would verify their phone or email outside the conversation flow (for example, after a code expired and a new one was sent), leaving their message stuck in a pending state — never delivered to the advocate, with no way for anyone to fix it. Both sides can now recover:

Prospects can send their message — a verified prospect returning to their pending conversation now sees a “Send your message” button instead of being asked to verify again. Their message goes to the advocate only when they choose to send it.
Admins can activate from the inbox — pending conversations with an already-verified prospect now show an Activate Conversation action in the inbox (previously this state showed no actions at all), which releases the message and notifies the advocate.
Login routes prospects back to unsent messages — a prospect who logs in with a pending conversation now lands directly on the send-your-message screen (or their conversations list if they have several), instead of the community home page.
Conversation lists show status at a glance — the prospect and advocate conversation lists now have a Status column (“Awaiting your reply”, “Awaiting Todd’s reply”, “Needs attention”, “Closed”). For prospects it replaces the message count.

No admin action required.