Cancel a planned meeting, and reminders stop for blocked prospects
ImprovementWeek of September 20, 2026
Plans change. Meetings planned inside a conversation (test rides, shop visits) can now be called off.
- Cancel Event — open the event from the conversation’s menu (Edit Event) and choose Cancel Event. Advocates can cancel the events they created; admins can cancel any.
- Reminders stop — the pending 24-hour and 1-hour text reminders, and the “did it happen?” follow-up, are cancelled the moment the event is.
- Everyone sees it — the event card on the conversation timeline flips to cancelled for the admin, the advocate, and the prospect, and the meeting drops off the prospect’s map and event list.
- Blocked prospects get no reminders — event reminders include the meeting address, so blocking a prospect now stops theirs straight away. Unblocking restores them. The advocate’s own reminders are unaffected.
Cancelling doesn’t text anyone by itself — let the other person know in the conversation. An event that’s already been confirmed as happened (or not) can’t be cancelled.