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Automatic replies no longer count as an advocate's reply

Week of November 12, 2026

• Autoreplies are recognized. Some advocates, often bike shops, have phones or texting systems that answer every message instantly with something like “Thanks for your message, we’ll get back to you shortly.” Stoked now spots these and marks them with an Autoreply label in the admin conversation view.
• Reply speed waits for a real answer. The Reply Speed page, its export, and the Speedy Replier tag measure the time until the advocate actually replies, not until the autoreply.
• The inbox keeps showing who’s waiting. After an autoreply, the conversation still shows as awaiting the advocate’s reply, and the urgency clock keeps running.
• The API marks them too. Each message in the Conversations API has a new autoreply field, and first_advocate_reply_seconds skips autoreplies.

Related: Reply Speed report · Speedy Replier tag