Speedy reply bonus: reward advocates for quick replies automatically
FeatureWeek of November 13, 2026
- Rewards that claim themselves. Fill in Reply Within (Minutes) on any activity definition related to a conversation, and when an advocate replies to a prospect that quickly, Stoked files the reward on that conversation. It goes to your inbox or straight to the advocate’s wallet, depending on whether the reward requires approval.
- Fair timing. Reply time is measured like the Reply Speed report: hours outside your active hours don’t count, and autoreplies from an advocate’s phone or shop texting system never earn it.
- First reply or any reply. By default only an advocate’s first reply in a conversation can earn the bonus. Pair it with a once-per-conversation limit to reward a quick answer to every new prospect.
Related: Speedy Reply Bonus · Reply Speed report