Guide Stoked's AI with Quick Reply instructions

Feature

Week of June 26, 2026

When you create or edit a Quick Reply, you can now add AI instructions — a private note that tells Stoked’s AI when to suggest that reply.

AI instructions — describe the moment the reply fits (e.g. “Suggest after a test ride or demo; skip refund and shipping questions”). Stoked weighs this closely when picking which reply to suggest.
Description is now just for your team — the Description field is a short, human-friendly label to help you recognize a reply in settings; it no longer doubles as AI guidance.
Never shown to prospects or advocates — AI instructions are machine-only and stay out of the advocate’s reply picker entirely.

No admin action required — existing Quick Replies keep working, and the new field is optional.

Related: Canned Responses