Send a waiver from your brand

Feature

Week of November 10, 2026

Send it yourself. When a prospect needs to sign before a ride and the advocate hasn’t sent the link, open the conversation and click Send Test Ride Waiver under Actions.
From your brand, not the advocate. The prospect gets a text from your community’s number that starts with your Brand Name, and replies still reach the advocate. Nothing is sent in the advocate’s name.
Everyone can see it went out. A Waiver Sent line appears in the conversation for you and the advocate.
Respects quiet hours. Outside the prospect’s active hours, the text waits for morning under Queued texts, where you can Send now or Cancel. If the prospect signs first, the queued text is cancelled.
Edit the wording under Settings → Message Templates → Waiver Request (sent by an admin).

Related: Waivers